How can I change my shipping address or phone number in the Order?

It can be done through the "My Order" Section till the order is shipped. A small edit icon on the order detail screen enables you to input your changes. But yes, you cannot change the address or phone number once the order is shipped.

How do I determine the current status of my order?

Please go to the “My Orders” tab in your “My Account” page and you can instantly see the status of a specific order and all your past orders too. 

Once the order is shipped, you shall be able to see a “Track” button which will help you know better where exactly your order is, so that you know when you will be able to pamper your pet


If your order has been shipped and you are still not able to know the order status through tracking link, please check after a while as sometimes our shipping partners take a tad bit longer in updating the details. Last but not least, we are just a call away.

Can I cancel my order before it has been shipped?

Yes, you can. Sign-up with the email that you have used while placing an order and you can then track/cancel order through "My Order" section.

In such cases, the order will be cancelled and the money will be refunded to you within 48 business hours after the cancellation request.

Can I cancel my order after it has been shipped?

Can you though????? No.